🛍️ Purchasing & Downloading
Q: How do I purchase a document?
A: Simply browse our collection, select the document(s) you need, add them to your cart, and proceed to checkout. After payment, your files will be available for immediate download.
Q: What formats are the documents in?
A: The majority of our editable documents are available in Microsoft Word (.docx) and Excel (.xlsx) formats, with a select few documents offered in PDF format.
Q: How do I download my files?
A: After purchase, your files will automatically begin to download.
Q: Will I receive a physical copy?
A: No. All our products are 100% digital and delivered electronically. No physical items will be shipped.
✍️ Document Use & Customisation
Q: Are the documents customisable?
A: Yes! All our templates are fully editable. You can easily personalise them to fit your business needs using Microsoft Office, Excel, or compatible software.
Q: Can I use the same document for multiple clients or projects?
A: Yes, as long as it’s for your own business use. However, redistribution, resale, or sharing of the original files is not permitted (see our Terms and Conditions).
Q: Can the templates be modified to accommodate various industries or business types?
A: Yes, the templates are designed with standard clauses applicable across a diverse range of industries and business models. They can be readily customised to meet the specific needs of your business.
Q: Why don’t we just use AI to write documents?
A: While AI is a powerful tool that can assist with many tasks, it lacks the hands-on experience and nuanced understanding that come from working within an industry.
All of our documents are created by trained professionals with real-world experience in various fields, including administration, accounting, human resources, law, occupational health and safety, and more. We believe this human expertise ensures accuracy, relevance, and practical value. That said, we strongly recommend that once your documents are finalised, you consult with qualified professionals – such as lawyers, financial advisors, insurers, or accountants – to ensure they meet your specific legal and compliance requirements.
📜 Licensing & Legal
Q: What kind of license do I get with my purchase?
A: Your purchase includes a single-user, non-transferable license for personal or business use. You may not resell, redistribute, or share the templates.
Q: Are these documents legally binding?
A: Our templates are professionally written and designed to be legally sound, but we are not a law firm. We recommend having your customised documents reviewed by a legal or financial professional to ensure they meet your specific requirements.
Q: Can I rename and brand the documents?
A: Yes, you can add your branding and logo for use in your own business. However, you may not rebrand and resell them as templates.
🔧 Support & Refunds
Q: What if I need help editing the document?
A: Each template includes easy-to-follow editing instructions (highlighted in blue – just be sure to remove them before finalising your document.
If you need further assistance, feel free to reach out to our team at info@businesslibrary.com.au to provide you with the necessary support.
Q: Can I get a refund?
A: Due to the digital nature of our products, all sales are final and non-refundable. Once a file has been downloaded, it cannot be returned. Please ensure you’ve read the product description carefully before purchasing. If you have any questions prior to buying, feel free to contact us – we’re happy to help!
💬 Still Have Questions?
No problem! Our team is here to help. Email us at info@businesslibrary.com.au