This website is operated by Business Grinders (ABN 13 609 802 613), trading as The Business Library. We are committed to providing quality and confidential services to our clients. We prioritise your security and privacy in all interactions with us.
This Privacy Policy outlines how we handle your personal information, our legal obligations, and your rights regarding that information.
By using our services, including making a purchase or submitting a payment, you acknowledge that you have read, understood, and agreed to this Privacy Policy and our Terms and Conditions as they exist at the time of your access.
If you do not agree with these terms, we advise you not to use the services provided by The Business Library.
1. Collection of Personal Information
1.1 We collect information in accordance with the Privacy Act 1998 (Cth) (Privacy Act).
1.2 The information we collect includes details you provide when completing an online purchase. This information is chosen and consented to by you for the purpose of delivering our services. It may include both personal and sensitive information.
1.3 We only collect information that is necessary to:
- provide you with the services;
- communicate with you effectively;
- protect against fraud, misuse, or loss of data;
- comply with applicable laws, regulations and Government requirements;
- conduct administrative functions such as audits, quality control, and ICT updates.
2. What is Personal Information?
2.1 Personal information refers to the data you provide when using our services or interacting with our website. The types of personal information we may collect include:
- your name and address;
- telephone number and email address;
- payment type. For security reasons, we do not store credit card details in our database;
- IP address, along with the date and time you accessed our Website.
3. Storage and Security of Personal Information
3.1 Access to personal information is restricted to authorised personnel based on their employment roles and is granted strictly on a need-to-know basis.
3.2 We employ secure digital safeguards designed to protect against the misuse, interference, loss, unauthorised access, modification, or disclosure of your personal information.
3.3 Our digital safeguards include, but are not limited to:
- anti-virus software;
- use of Secure Socket Layers (TLS 1.2) to enable encrypted connections between users and our server for all web page views;
- protection through a properly configured gateway environment, including firewalls;
- utilisation of secure on-premise and cloud-based networks and infrastructure to defend against malicious cyber attacks and unauthorised network access (Application Whitelisting);
- regularly updated security patches;
- combination of electronic passwords, PIN codes, and two-factor authentication.
3.4 We maintain and regularly update our Information Security Policy (Info Security Policy), which outlines the enforcement of physical, technical, and administrative controls. This policy is designed to support our organisation’s management and ensure continuous compliance with established standards and systems dedicated to protecting personal information.
3.5 We adopt a continuous improvement approach to information security, supported by our policies, staff procedures, and training, to uphold the highest standards of security and information management.
3.6 All personal information collected by The Business Library is stored electronically in secure third-party data servers located within Australia and is not accessible from outside the country.
4. Disclosing of Personal Information
4.1 The Business Library will disclose your personal information solely for the purpose of providing the services we offer.
4.2 We may be required by law to disclose your personal information to designated authorities in accordance with the Privacy Act, the Australian Consumer Law (ACC Act), and the Australian Privacy Principles (APP) 6, which governs the use or disclosure of personal information.
4.3 The Business Library does not and will not share your personal information with any international entities or for marketing purposes without your explicit consent.
5. Destruction of Information
5.1 We will retain your personal information for a period of 12 months.
5.2 Upon the expiration of this period, all personal information will either be anonymised or securely deleted.
5.3 All information collected for the purpose of providing the Service will be handled and disposed of in accordance with the Privacy Act, the Australian Consumer Law (ACC Act), and the Australian Privacy Principles (APP).
6. Access and Accuracy of Your Personal Information
6.1 You have the right to access the personal information held by The Business Library.
6.2 Under the Freedom of Information Act, you have the right, with limited exceptions, to access documents held by The Business Library.
6.3 To access the information we hold about you, please submit your request in writing and email it to info@businesslibrary.com.au.
6.4 There is no charge for the initial request; however, multiple requests may incur an administration fee to cover our costs.
6.5 While we strive to keep your personal and sensitive information accurate and complete, we will assume that the information you provide is free from errors and omissions. If you believe any information is incorrect or outdated, please email a written request for correction to info@businesslibrary.com.au. There is no charge for corrections.
7. Changes to this Policy
7.1 This Privacy Policy will be reviewed and updated periodically. When changes are made, we will publish the updated Privacy Policy on our website, and the effective date of the revised policy will be clearly indicated.
8. Contact Us
8.1 For inquiries regarding The Business Library’s services, our Privacy Policy, Terms and Conditions or any other matters, please contact our Support Team at info@businesslibrary.com.au. We are committed to addressing your concerns promptly and effectively.